Stripes Support
We're here to help.
Contact
Email us at heiloprojects@icloud.com. We typically respond within 1–2 business days.
QuickBooks Connection
To connect QuickBooks: Open the Stripes dispatcher app on your iPad, go to Settings → QuickBooks → Connect, and follow the authorization prompts. You'll be redirected to Intuit to sign in and grant access. Once authorized, Stripes will begin generating invoices automatically when jobs are marked complete.
To disconnect QuickBooks: Go to Settings → QuickBooks → Disconnect QuickBooks and confirm. This removes the authorization link between Stripes and your QuickBooks account.
If you're having trouble connecting or see an authorization error, try disconnecting and reconnecting. If the issue persists, email us with a description of the error and we'll help you get sorted.
Subscription
Your Stripes subscription is managed through the App Store. To manage, cancel, or change your plan:
- On iPhone or iPad: go to Settings → [your name] → Subscriptions → Stripes
- You can cancel at any time — access continues until the end of your current billing period
- Annual billing offers a 15% discount over monthly pricing
For billing questions, disputes, or refund requests, email heiloprojects@icloud.com.
Getting Started
Here's the quickest path from download to dispatching your first crew:
- Download Stripes on both your iPad (dispatcher) and your crew members' iPhones (crew app)
- Choose your tier — Calendar Tier for 1–2 crews, Server Tier for 3 or more
- Complete the setup wizard — it walks you through adding your first customers and configuring your crew
- Add your crew — send an AirDrop authorization (Calendar Tier) or a linking code (Server Tier) to each crew member's phone
- Build your first schedule — drag customers onto the day view on your iPad and tap Dispatch
If you get stuck at any point, email us and we'll walk you through it.
Frequently Asked Questions
How do I add crew members?
On Calendar Tier: go to Settings → Crew and tap Add Crew Member. Your iPad will send an AirDrop authorization to the crew member's iPhone. They accept it and they're connected. On Server Tier: go to Settings → Crew → Add Crew Member, and tap Generate Code. Share the code with your crew member — they enter it in their crew app to join your account.
How do I reset my QuickBooks connection?
Go to Settings → QuickBooks → Disconnect QuickBooks, confirm the disconnect, then go back to Settings → QuickBooks → Connect to re-authorize. This resolves most sync and authorization errors. No data is lost during a reset.
My data isn't syncing between devices. What should I check?
On Calendar Tier, sync runs through iCloud and iOS Calendar. Make sure iCloud is enabled on all devices and that Calendars is enabled under Settings → [your name] → iCloud. On Server Tier, check that all devices have an active internet connection. If syncing is still delayed, force-quit and reopen the app on the affected device. If the issue persists, email us.
How do I export or review invoices?
Invoices created by Stripes appear in your QuickBooks account under Invoices once you approve and push them from the Stripes dispatcher app. You can view, edit, and send them directly from QuickBooks. Stripes does not provide a separate invoice export — QuickBooks is the system of record for all billing.
Privacy Policy
Read the Stripes Privacy Policy to learn how your data is stored and handled.